This device is not eligible to swap.

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Enthusiast

This device is not eligible to swap.

Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?

167 REPLIES 167
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Enthusiast

They are out of stock and also I purchased it from Apple store. My question is can I go purchase a Verizon version from the Apple store and use that? I’m going to exchange it today. Thanks.
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Agent

We can't tell if you can purchase it at the Apple store, but we know those are compatible. You can find more information about compatibility here: 

 

https://activate.boostmobile.com/bring-your-phone

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Groupie

Hello I'm having the same problem and am hoping for some assistance.
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Agent

Sorry to hear that, Matthew8! We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

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Groupie

How I can send you guys a message I’m having the same problems, please help me
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Agent

Hi, Alex19ran! Thanks for contacting us. We received your private message, please wait and we'll continue to assist you in private. 

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Enthusiast

Im having the same problem too and do not know how to contact yall

Enthusiast

I am having the same problem 😞

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Agent

Hi there @Skujawa18. Please send us a private message with the MEID number. We'd love to help.

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I'm having the same issue. Could someone please assist me with this?