Currently, the phone i have on my account is busted and unusable. So i'm trying to swap my service to my iPhone 5s that is also with Boost. However, everything I try, i get the message, "This device is not eligible to swap." Can anyone help me?
Hi! Let's do some investigating. Please send us a private message with the phone number, pin code, IMEI and SIM card number.
I'm having the same issue. I had an iPhone 6 swapped while my iPhone 7 was being repaired and now it is saying it isn't available to swap.
Hey, @AngRodz! Let’s do some investigating here. Can you send us a private message with your phone number to verify your account? Thanks!
I’m having the same problem. Here’s my mei number: 353abc can u help me figure this out cause it was a lot of money and I don’t want to have to go buy another one
Hi! Let’s get you taken care of. Can you send us a private message with your phone number to verify your account? Thanks!
Hi, @KJRvdio85! Thank you for stopping by. We're sorry to hear that you're in this type of situation. Unfortunately, we're unable to activate unlocked iPhones that were purchased through Apple. The unlocked version of the iPhone 7 Plus that we can activate is the one from Verizon. We apologize for the inconvenience.
You don't have to purchase from Verizon, you can purchase from Boost Mobile. Here's the link: