“This device is not eligible to swap”

[timkizis14]

I just bought my iPhone 12 pro max and wanted to set it up. The phone came with a SIM card saying I must put this in my phone before activating. When trying to swap my device, I put my IMEI in it’s telling me that my device is not eligible to swap.

[Victor21]

Hi there timkizis14. Thank you for contacting us. Please try swapping the device once again on the following link. This time with you renter the new Sim card's number, please add a Capital F at the end of the last number of the sim card. https://activate.boostmobile.com/primary/activations-home?intnav=UtilNav:Activate