Hello Marcheesy. You need to use the SIM card that was included with the new phone. If you still experience the same issue, feel free to send us a private message so we may take a closer look.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Hi I am having the same problem with the Iphone 8 plus i just bought when trying to activate from my iphone 6 that is on boost i get the same message. please can someone help with this
I have the same issue. I just received my replacement Iphone Xr 120 GB from Brightstar insurance. I went unto the boostmobile page to activate it but it is not letting me.