Hi Jamiesninja112. Thanks for contacting us. We want to help. Do you have an account with us already? Or you need a new number? ~AmyM25
In order to have a device unlocked, there are some requirements that need to be met:
-The device has 12 uninterrupted/consecutive months active with our service, and you can provide the phone number, account name and PIN for the account last associated with the device.
-A payment has been made within the last 90 days of the 12 months period.
-The device has not been reported lost or stolen.
If the device is eligible to be unlocked, then we would be able to send the request. ~AmyM25
We're sorry for the inconvenience. We have an unlock policy, and if a device doesn't meet the requirements, we are not able to unlock it. ~AmyM25