Switching to an unlocked iPhone XR from iPhone 8

Groupie

Switching to an unlocked iPhone XR from iPhone 8

I have an iPhone 8 on boost and I'm now trying to swap it for an unlocked iPhone XR from the Apple Store.  I put my SIM card from the 8 into the XR, but when I put my IMEI number into the website it says "Device not eligible to swap".

7 REPLIES 7
Agent

Re: Switching to an unlocked iPhone XR from iPhone 8

Hey there, @schettler. Thanks for contacting us. Let's take a closer look at this. Please, send us a private message with your phone number, PIN, and the IMEI from the iPhone XR.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Groupie

Re: Switching to an unlocked iPhone XR from iPhone 8

I too purchased and iPhone Xr and switching for a boost iPhone 6 to it, when I went online it is statin unable to swap. Why is This? I have read on another post here that it is possible and can be done. By having a Tech support rep, reprogram my sim card for the iPhone Xr. Please Advise.

Agent

Re: Switching to an unlocked iPhone XR from iPhone 8

Hi there, teethree0. Thanks for contacting us. We're sorry for the inconvenience with the phone activation. 

 

We'd like to have a closer look. Please send us this information: 

 

- phone number and PIN
- MEID/DEC or IMEI for the cell phone
- ICCID for the SIM card 

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Groupie

Re: Switching to an unlocked iPhone XR from iPhone 8

Hello,  Thank you for your fast reply

 

Agent

Re: Switching to an unlocked iPhone XR from iPhone 8

Please, make it a private message so you don't post your information in public. Also, we're missing 2 digits for the ICCID.

Enthusiast

Re: Switching to an unlocked iPhone XR from iPhone 8

I also bought an unlocked iphone xr but i tried to switch it and it is telling me it is incompatible please help

Agent

Re: Switching to an unlocked iPhone XR from iPhone 8

Hello, Miguelcortez19. We will continue to assist you in private.