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Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Please send us a private message with your phone number, pin code and DEC or IMEI of the phone you want to switch to.
We are really sorry for the inconvenience. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.