Swapped phones not working

[Kaybono]

My mom has been using her virgin mobile iPhone 4 for years. I recently gave my mom my old vm iPhone 4s. When I tried to activate it, it said the phone was locked. So I closed the browser to try to figure out if my old phone was ready to use. Then she said she wasn’t able to send texts on the phone she was currently using. When I went back to the website, it showed that the 4s was activated. Yet neither phone is working. How long does it take for the service to switch phones?

[melissac · Accepted solution]

Sorry to hear that, @Kaybono. Please follow these steps below:
-From the home screen, tap Phone.
-On the keypad, dial ##873283# and tap the Call button.
-Tap OK. The handset will search for profile updates and install them.
-Tap OK.
-The profile is now updated.
If you're still having issues, let us know.

[imom12]

I did the same thing and got a message that the service update failed. What do I do now?

[Jasmine03]

Hey there, @imom12! Thanks for being part of our Boost  Mobile Community. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN, so we can help you.  

Note: For you to send me a Private Message you'll need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

[avaclark333]

I tried dialing that and I got a message saying activation failed. What do i do?

[Hozuki_Robert]

Hey there, avaclark333! We truly apologize for that, and sorry for the late reply!

To better help you, please send us a private message including:

- Your Virgin Mobile phone number.

- Your account's PIN.

- The MEID and the ICC ID from the device you've been trying to set up.

We'll be glad to help you!

RB-1991 (Robert)

[avaclark333]

thanks! Sent you a mesage. Please get back to me ASAP!! 

[Hozuki_Robert]

Sorry for the wait, avaclark333! I just replied to your private message!

RB-1991 (Robert)

[dgooden]

I'm having the same issue. It says activation could not be completed and that I may need to contact customer service. But, I can't use my phone to call customer service.

[Kira_M]

Hello, @dgooden. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.