I swapped devices today and now My Boost lists my new device as my device, but I'm still not getting any service. I tried logging in with my icloud information and it says it sent me an authentication code to my "other devices", which I don't have. It says it can give me a confirmation number through my phone number, but I can't receive phone calls or texts on my phone. so that's no help. I'm currently without wifi in my house so setting up my phone is exceedingly difficult. Someone help me ASAP, please.
Hi there, sp130. Thanks for contacting us. We're sorry for the inconvenience with the phone.
To better assist you, please send us a private message with this information:
- Phone number
- DEC or IMEI (dial *#06# to get it)
- SIM card number (ICCID)
Hey there @mupright16 Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".