Swapped device-- still no service??

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Accomplice

Swapped device-- still no service??

I swapped devices today and now My Boost lists my new device as my device, but I'm still not getting any service.  I tried logging in with my icloud information and it says it sent me an authentication code to my "other devices", which I don't have.  It says it can give me a confirmation number through my phone number, but I can't receive phone calls or texts on my phone. so that's no help.  I'm currently without wifi in my house so setting up my phone is exceedingly difficult.  Someone help me ASAP, please. 

53 REPLIES 53
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Groupie

currently having the same exact issue


@jabberbody wrote:

I swapped devices today and now My Boost lists my new device as my device, but I'm still not getting any service.  I tried logging in with my icloud information and it says it sent me an authentication code to my "other devices", which I don't have.  It says it can give me a confirmation number through my phone number, but I can't receive phone calls or texts on my phone. so that's no help.  I'm currently without wifi in my house so setting up my phone is exceedingly difficult.  Someone help me ASAP, please. 


 

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Groupie

I have this same problem, can someone reply to me back. Its urgent!!
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Groupie

I need help too
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Groupie

Can you help me too pls?
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Agent

Hello TowelDaGoat. We replied to your private message. Please check your inbox.

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Accomplice

I swap my phone and my new phone still not activated
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Agent

Hi there Mario90432. Thank you for contacting us. Were you able to complete the swap? Is the new phone showing on your account? victor21

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Accomplice

Yes but my phone new phone still not activated
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Agent

Is the older phone working? victor21

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Accomplice

No