Hi there, Tray92302. Thanks for contacting us.
It seems that you need to program the phone to catch the service. For iPhone, please follow these steps:
0. Turn the phone off and back on
1. Tap Phone icon.
2. Tap Key Pad if necessary
3. Enter ##873283# and Call
4. Starting Service Update, tap OK.
5. Service Update Complete, tap OK.
When the carrier logo displays in the top left corner, the iPhone update has completed.
Hello, @deonte22. Thanks for reaching out. Definitely want to look into this for you. Please send us a Private Message with your phone number and PIN.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hi, manifesto24. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
Hello, Codito49! Let's get this thing resolved ASAP. Please send us a private message with your phone number and pin code, and the IMEI of the phone and ICCID/SIM card number.