@Dawnydawn71: Thanks! Please try these steps:
1. Tap Phone > Tap Key Pad.
2. Type ##UPDATE# (##873283#).
3. Phone will process updates. Then Tap OK.
4. When Service Update is complete, tap OK.
We understand, @jabberbody. Please send us a Private Message with your phone number, PIN, IMEI and UICC ID.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
Hi there Mandyisme86. thanks for reaching out. If you still need assistance, please send me a Private Message and more details about the issue.