Sorry to hear that, Acornhoopsdi. Let’s check this thing out. Can you please send us a private message with your phone number, PIN, IMEI of the iPhone 7 Plus and the ICCID from the new SIM card?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hello!! I am currently having this same problem with a paid-off Sprint Iphone 7. I was trying to figure out how to message you but I can't find it. Please get in contact with me I really need this to work! I broke my other phone and have been without for almost a week. Thank you so much for your time @RossyC
Hey there, @carsongreco! Thanks for reaching out to us. We'd like to help. Please shoot us a private message as soon as possible for further help. To private message us, simply click on my username so that you can see the option to send private messages. Thanks.