Sim locked

Sim locked

I contacted the phone insurance that’s works with boost. They sent me a new IPhone XR. I received it tried activating it. I put my old sim into the new phone and it said “sim locked” so I contacted boost and spent and hour trying to activate the new phone. They couldn’t activate Because supposedly the new phone is a sprint carrier, so I contacted the phone insurance agents and they told me that all sprint phones can be activated with boost. So I need help activating my phone. It’s says sim is locked. How can I unlock the sim!!! I payed a deductible to receive the new phone!!!
1 REPLY 1
Agent

Re: Sim locked

Hello there, so sorry to hear that. Please provide us your number and PIN, and the SIM ID or ICCID via a private message.