Searching/No Service iPhone 6

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Groupie

Searching/No Service iPhone 6

I ordered an iPhone 6 the day before Thanksgiving, received it yesterday, and tried activating it but it says it's either searching for a signal or that I have no service at all. As a result, I can't log in to my Apple ID, I can't call, text, download apps, etc. I've tried calling Customer Sevice/Care but they couldn't help me. I've tried turning my phone off and on, dialing ##72786#, resetting the network settings, resetting content & settings, but nothing is working.
35 REPLIES 35
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Agent

Re: Searching/No Service iPhone 6

Oh no! Sorry to hear that, MelSmith. Definitely want to look into this for you. Please send us a private message so we may work directly with you.

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Accomplice

Re: Searching/No Service iPhone 6

I have no service on my iPhone 6s Plus either
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Newbie

Re: Searching/No Service iPhone 6

Were you able to resolve the issue?  I've been on the phone at least a dozen times with Boost customer support to fix the same issue.  Took the phone into a Boost service store and they were able to fix it for me, but a day later had the same issue again . . . with no luck fixing it this time around!  

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Agent

Re: Searching/No Service iPhone 6

Sorry to hear that, LMenough. How about we take a closer look at this? DM us your phone # so we can follow up.

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Groupie

Re: Searching/No Service iPhone 6

Having the same problem. Have been for a week. Tried calling tried taking my phone into boost no help at all. I paid my bill a week ago and it’s fustrating because I wasted 45 dollars and I can’t even use my phone without WiFi.
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Agent

Re: Searching/No Service iPhone 6

Hi there Robcraft. To research further, can you send us the cross streets and ZIP code where this occurs? Victor21

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Groupie

Re: Searching/No Service iPhone 6

What do you mean by cross street. Zip is 45013
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Agent

Re: Searching/No Service iPhone 6

Any two street interception near you. Please, send us a private message with that info.

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Groupie

Re: Searching/No Service iPhone 6

There isn’t a option to private message