Oh no! Sorry to hear that, MelSmith. Definitely want to look into this for you. Please send us a private message so we may work directly with you.
Were you able to resolve the issue? I've been on the phone at least a dozen times with Boost customer support to fix the same issue. Took the phone into a Boost service store and they were able to fix it for me, but a day later had the same issue again . . . with no luck fixing it this time around!