Hello, @AttBeliever. Your feedback as a customer is our reflection as a company, and receiving a negative feedback from you is definitely not what we are looking for. Please accept our apologies and allow us the chance to assist you. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
You can send us a private message just clicking on my name and then selecting “Send this user a private message".