Samsung 8s not reciving in coming calls

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Groupie

Samsung 8s not reciving in coming calls

So my phone will not ring for certain people in my contacts. It been like this for a month I have gotten a new sim card, reboot the system network. And still nothing.. I dont know what to do
5 REPLIES

Re: Samsung 8s not reciving in coming calls

Hey there, B760! Have you verified each contact ringtone you have for the ones that are not ringing?

Groupie

Re: Samsung 8s not reciving in coming calls

Yes I have..

Re: Samsung 8s not reciving in coming calls

Thanks, B760! When was your device purchased?

Groupie

Re: Samsung 8s not reciving in coming calls

I got my Samsung Galaxy 8s when it 1st came out in 2017 around father day

Re: Samsung 8s not reciving in coming calls

Understood. We can try a factory reset, if you agree. Please let us know if you will like to continue.