Roaming on new iphone

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Roaming on new iphone

Hello,

 

I'm a migrated Virgin Mobile customer and my wife and I bought 2 new iPhone SE for the first time after VM migrated to boost.  I used to have great coverage at my home address, but now both phones are constantly roam.  I need a solution, as this is unacceptable. 

12 REPLIES 12
Agent

Hi there! Definitely wanna look into that for you. Please send us a private message so we may review the status of our network in your area.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

Newbie

Ugh yes! I am having the same issue. Just migrated from virgin mobile to boost since i just bought the new iphone se. constantly in roaming no matter what. Ive done all the trouble shooting. Chatted with a boost rep for 2 hours and still unresolved. This is absolutely unacceptable. Its been a week and still roaming. I can call/text no problem it seems but WHY is this happening? Am I racking up “roaming time” and will I be unable to make calls/texts after “50 mins” used up.? I have roaming off and boost selected as the network yet roaming is still shown as the network at the top next to my service bars.
Accomplice

Hi, my iPhone SE is roaming constantly as well. I really don't want to have to return it as its such a hassle. I spent 4 hours on the phone with support today and my issue is not resolved, and I still don't know if this will charge me or what. No one could answer. My texts, calls and data works, but it constantly says roaming. I'm at home and I've had boost mobile for years so I know I have service here.

Agent

Hi, shaylinwillie. We have a 7 days return policy. There's no charge for roaming, we offer prepaid service. It is included in the plan. You can find the details here https://www.boostmobile.com/support/faq/plans-services/domestic-roaming.html.

Accomplice

The link you provided says you get 50 minutes of "roaming" my phone has been "roaming" for over 24 hours, despite me being at my house. 

Agent

Yes, you get 50 minutes of roaming.

Accomplice

I know that. My phone is saying I am roaming when I am not. 

It flashes between no service, boost, and roaming all while on my couch.  It sometimes says  "Boost Mobile E". I have no idea what the issue is but I'm concerned people won't be able to reach me and I will not know. 

Accomplice

Like I said originally, I have had boost for years at this address. I have never had a coverage issue, and it says I have fine coverage on the map on this website. 

There is an issue with my phone or network settings and no one has been able to help me.

Agent

Did you make any network changes?