I'm a migrated Virgin Mobile customer and my wife and I bought 2 new iPhone SE for the first time after VM migrated to boost. I used to have great coverage at my home address, but now both phones are constantly roam. I need a solution, as this is unacceptable.
Hi there! Definitely wanna look into that for you. Please send us a private message so we may review the status of our network in your area.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Hi, my iPhone SE is roaming constantly as well. I really don't want to have to return it as its such a hassle. I spent 4 hours on the phone with support today and my issue is not resolved, and I still don't know if this will charge me or what. No one could answer. My texts, calls and data works, but it constantly says roaming. I'm at home and I've had boost mobile for years so I know I have service here.
Hi, shaylinwillie. We have a 7 days return policy. There's no charge for roaming, we offer prepaid service. It is included in the plan. You can find the details here https://www.boostmobile.com/support/faq/plans-services/domestic-roaming.html.
I know that. My phone is saying I am roaming when I am not.
It flashes between no service, boost, and roaming all while on my couch. It sometimes says "Boost Mobile E". I have no idea what the issue is but I'm concerned people won't be able to reach me and I will not know.
Like I said originally, I have had boost for years at this address. I have never had a coverage issue, and it says I have fine coverage on the map on this website.
There is an issue with my phone or network settings and no one has been able to help me.