Hi there! Sorry to hear that you’ve been experiencing this issue. We’d be happy to help. Did you purchase the phone online? If so, please send us a private message with the order number?
To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.
Hi there! Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".