Request for iPhone 7 to be Unlocked

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Request for iPhone 7 to be Unlocked

Hello, 

I'm trying to get my iPhone 7 unlocked that I purchased with Virgin Mobile back in February of 2017.   I called Virgin who transferred me to Boost Mobile.  Talking with a Boost Mobile customer service rep, they said my phone is eligible for unlocking and put in a request.  My ticket number they created is 269375.  They said I should receive an email within 2 business days but that was on Thursday the 11th and I still haven't received an email as of the 19th.  Could anyone help me to try and figure out if my phone is unlocked?  Is there a setting I could check to see if my phone is unlocked?  I also cannot log in to my account, it keeps saying "something went wrong, please try again later".  Thank you for any help.

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