Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Re: current plan doesn't work with my new device

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Groupie

Re: current plan doesn't work with my new device

Hello. I was trying to bring my unlocked phone to my account, but it
wouldn't allow me to. It is an iPhone 7 Plus. Would you happen to know why? I got it directly from the Apple Store. 

5 REPLIES 5
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Agent

Re: current plan doesn't work with my new device

Hey there, @ptpoesmi! Thanks for contacting us. Just to confirm, did you use our eligibility tool at: https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone ? If your devices do not pass the eligibility, it means that we won't be able to activate it within our service. We're sorry for any inconvenience this may have caused you. 

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Groupie

Re: current plan doesn't work with my new device

I did not have the information to see if it was eligible before, so I put it in and it just says I can't swap. I already have a Samsung Galaxy S8+ from you guys
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Agent

Re: current plan doesn't work with my new device

Oh, I see, @ptpoesmi! We're glad to hear that you will become part of our commpany. If you ever need any other kind of assistance, feel free to contact us through this channel, we'll be more than happy to help! 

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Groupie

Re: current plan doesn't work with my new device

I had one more question. Where can I find my Account Number for my Account?
Agent

Re: current plan doesn't work with my new device

We'll be able to help, @ptpoesmi! However, we're unable to discuss that information publicly. Please send us a private message with your phone number and pin, that way we can assist you. If you don't know how to send the private message, you just need to click on my name, then select the option that says "Send this user a private message".