Hello. I was trying to bring my unlocked phone to my account, but it
wouldn't allow me to. It is an iPhone 7 Plus. Would you happen to know why? I got it directly from the Apple Store.
Hey there, @ptpoesmi! Thanks for contacting us. Just to confirm, did you use our eligibility tool at: https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone ? If your devices do not pass the eligibility, it means that we won't be able to activate it within our service. We're sorry for any inconvenience this may have caused you.
Oh, I see, @ptpoesmi! We're glad to hear that you will become part of our commpany. If you ever need any other kind of assistance, feel free to contact us through this channel, we'll be more than happy to help!
We'll be able to help, @ptpoesmi! However, we're unable to discuss that information publicly. Please send us a private message with your phone number and pin, that way we can assist you. If you don't know how to send the private message, you just need to click on my name, then select the option that says "Send this user a private message".