Just in case anyone else has a similar issue. Get with an apple tech about the issue to see if your phone is on their "free" repair program. Mine happens to be on the list for a free fix, but they can't fix the issue with my screen being cracked. Nevermind that I've been perfectly happy with my cracked screen for over 1.5 years now. So in order for Apple to fix the hardware issue that has caused my phone to be unusable, they first want me to pay $150 to replace the screen. $150 for a phone that I might be able to get $200 for on the used market. Not exactly a great deal for me for an issue that they created by having faulty hardware. And don't ask Virgin for help because they just refer you to Apple. No one will help you if your screen is cracked, it doesn't matter how cracked it is. And Virgin will not help you either. UGH.