Problem Porting Number

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Newbie

Problem Porting Number

Hi, 

I would like to activate my new IPhone XR I purchased from Boost, but I want to keep my old phone number. My old phone number is from Virgin Mobile and when I try to activate it online, it says that it is not eligible. Please help me find a solution. 

1 REPLY 1
Agent

Re: Problem Porting Number

Hi there! Thanks for reaching out. The process to transfer the number from Virgin Mobile is different than porting. I'd be happy to help you. Please send me a Private Message with your Virgin Mobile number, PIN and the device IMEI.