Hi, Liviro9861. I apologize for the inconvenience. I definitely want to look into this for you. Please send me a private message with your phone number, pin code, and complete address. Thanks.
It's great to hear that, @Liviro9861. Please, get back to us if you need further assistance. We remain at your service.
Same here! For the last 2 months I have been on chat and the phone with Boost at least ONCE DAILY. Same foreigner with a language barrier cold reading from the same monotonous script. Same instructions about reset, updates, blah blah. I've done hard resets every other day alone with settings updates, and the ##72-something# reset code. I just spent 73 minutes on chat this morning repeating myself the ENTIRE time saying I want to be refunded & have my device unlocked. It was like the rep wasn't even listening. She kept saying the same crap about updating & that service at my address is full coverage. CLEARLY THAT ISN'T THE CASE... so every time she ignored me, I sent a new screenshot of the half bar of service I have. I sent 27 screenshots, before she finally escalated my detailed account notes to a specialist and provided me a reference number. None of which will probably get me anything other than a email in 24-72 hours stating that after account review they can see I have SERVICES. My temper is hot right now but I got farther than ever today bc I've never been told it was being escalated to a specialist for review. In 6 years I never had any issues with Boost until a big overnight update they did 2 months ago. I live in the heart of the largest metropolitan city in Georgia and have a half bar service, delayed texts to no bars & no ability to text or make & receive calls 85% of the time. I requested a pro-rated refund and to have my device unlocked so I can take my new device elsewhere. We'll see what pans out...but I honestly know they aren't going to offer any help. We pay $200/month for 3 lines on the $80 top unlimited plan. You'd think if everyone called who's having this issue, surely they'd have to do something...but unfortunately, I know that's not going to happen. Anyways, just wanted to share my experience I'm currently fighting. Maybe it can help you as well...?
We're concerned about your feedback. Please give us the opportunity to turn your experience into a positive one. Please send us a Private Message with your phone number and PIN so we can investigate.