Hi, Liviro9861. I apologize for the inconvenience. I definitely want to look into this for you. Please send me a private message with your phone number, pin code, and complete address. Thanks.
Same here! For the last 2 months I have been on chat and the phone with Boost at least ONCE DAILY. Same foreigner with a language barrier cold reading from the same monotonous script. Same instructions about reset, updates, blah blah. I've done hard resets every other day alone with settings updates, and the ##72-something# reset code. I just spent 73 minutes on chat this morning repeating myself the ENTIRE time saying I want to be refunded & have my device unlocked. It was like the rep wasn't even listening. She kept saying the same crap about updating & that service at my address is full coverage. CLEARLY THAT ISN'T THE CASE... so every time she ignored me, I sent a new screenshot of the half bar of service I have. I sent 27 screenshots, before she finally escalated my detailed account notes to a specialist and provided me a reference number. None of which will probably get me anything other than a email in 24-72 hours stating that after account review they can see I have SERVICES. My temper is hot right now but I got farther than ever today bc I've never been told it was being escalated to a specialist for review. In 6 years I never had any issues with Boost until a big overnight update they did 2 months ago. I live in the heart of the largest metropolitan city in Georgia and have a half bar service, delayed texts to no bars & no ability to text or make & receive calls 85% of the time. I requested a pro-rated refund and to have my device unlocked so I can take my new device elsewhere. We'll see what pans out...but I honestly know they aren't going to offer any help. We pay $200/month for 3 lines on the $80 top unlimited plan. You'd think if everyone called who's having this issue, surely they'd have to do something...but unfortunately, I know that's not going to happen. Anyways, just wanted to share my experience I'm currently fighting. Maybe it can help you as well...?
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