Post 1.2019 update, no data connection

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Accomplice

Post 1.2019 update, no data connection

5 minutes ago
Since the most recent January 2019 Boost Mobile update.. my data has been unusable... I rely on it while driving for my commutes. I need to be reachable via email on my phone amongst using other "mobile" apps ... H E L P !!!!
8 REPLIES 8
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Agent

Hi, Liviro9861. I apologize for the inconvenience. I definitely want to look into this for you. Please send me a private message with your phone number, pin code, and complete address. Thanks.

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Accomplice

I needed to update my Profile and PRL after the update.., done. Able now to connect to Data Network vs WiFi ((never did this before BTW))
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Agent

It's great to hear that, @Liviro9861. Please, get back to us if you need further assistance. We remain at your service. 
 

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Accomplice

Same here! For the last 2 months I have been on chat and the phone with Boost at least ONCE DAILY. Same foreigner with a language barrier cold reading from the same monotonous script. Same instructions about reset, updates, blah blah. I've done hard resets every other day alone with settings updates, and the ##72-something# reset code. I just spent 73 minutes on chat this morning repeating myself the ENTIRE time saying I want to be refunded & have my device unlocked. It was like the rep wasn't even listening. She kept saying the same crap about updating & that service at my address is full coverage. CLEARLY THAT ISN'T THE CASE... so every time she ignored me, I sent a new screenshot of the half bar of service I have. I sent 27 screenshots, before she finally escalated my detailed account notes to a specialist and provided me a reference number. None of which will probably get me anything other than a email in 24-72 hours stating that after account review they can see I have SERVICES. My temper is hot right now but I got farther than ever today bc I've never been told it was being escalated to a specialist for review. In 6 years I never had any issues with Boost until a big overnight update they did 2 months ago. I live in the heart of the largest metropolitan city in Georgia and have a half bar service, delayed texts to no bars & no ability to text or make & receive calls 85% of the time. I requested a pro-rated refund and to have my device unlocked so I can take my new device elsewhere. We'll see what pans out...but I honestly know they aren't going to offer any help. We pay $200/month for 3 lines on the $80 top unlimited plan. You'd think if everyone called who's having this issue, surely they'd have to do something...but unfortunately, I know that's not going to happen. Anyways, just wanted to share my experience I'm currently fighting. Maybe it can help you as well...?

In a world of Kardashians... Be an Audrey...
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Agent

We're concerned about your feedback. Please give us the opportunity to turn your experience into a positive one. Please send us a Private Message with your phone number and PIN so we can investigate. 

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Accomplice

Did you read my post? I've been dealing with this trying to get a resolution for 2 MONTHS. I still have no service 85% of the time. I have zero faith in receiving any resolution
In a world of Kardashians... Be an Audrey...
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Accomplice

I tried sending you a message with my number but when I clicked on your icon there's no private message option. If you're concerned the how about YOU giving ME a call.
In a world of Kardashians... Be an Audrey...
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Agent

We received your Private Message. Please check it out.