Not eligible to swap device

[Kassandra]

My other phone is no good I try with one of my old phone and it says I’m not eligible to swap

[melissac]

Let's take a closer look, Kassandra. Please send us a private message with the details.

[famousbeanz]

iphone 6 boost phone saying not eligible

[melissac]

Hi, famousbeanz. Please send us a private message so we can take a closer look.

[Fefe23]

Trying to swap to a phone my friend gave me but when I try I get a not eligible to swap message. Why?

[Nosh_CxUx]

Hi there, @Fefe23. Thanks for reaching out. Is the phone that you're trying to activate compatible with our service? What type of phone is it?

[Fefe23]

It's a Coolpad illumina also through boost Mobile

[Nosh_CxUx]

@Fefe23: Understood. In that case, please send us a Private Message with your phone number, PIN and DEC of the phone so we can help you get it activated. 

You can send a private message by clicking on my name, then selecting the message option from the profile page.