Not eligible to swap device

Groupie

Not eligible to swap device

My other phone is no good I try with one of my old phone and it says I’m not eligible to swap
7 REPLIES 7
Agent

Re: Not eligible to swap device

Let's take a closer look, Kassandra. Please send us a private message with the details.

Newbie

Re: Not eligible to swap device

iphone 6 boost phone saying not eligible
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Agent

Re: Not eligible to swap device

Hi, famousbeanz. Please send us a private message so we can take a closer look.

Groupie

Re: Not eligible to swap device

Trying to swap to a phone my friend gave me but when I try I get a not eligible to swap message. Why?
Agent

Re: Not eligible to swap device

Hi there, @Fefe23. Thanks for reaching out. Is the phone that you're trying to activate compatible with our service? What type of phone is it?

Groupie

Re: Not eligible to swap device

It's a Coolpad illumina also through boost Mobile
Agent

Re: Not eligible to swap device

@Fefe23: Understood. In that case, please send us a Private Message with your phone number, PIN and DEC of the phone so we can help you get it activated. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.