Not Letting Me Activate Phone

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Enthusiast

Not Letting Me Activate Phone

Hi, a few days ago I ordered a new iphone XR from the boost site and it arrived today. I just tried to activate it online but it's giving me the error saying device is not eligible to swap. 

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Agent

Hi, Yomps. We'd be happy to help you. Please send us a private message with the account phone number, pin code, IMEI, and the SIM card number.

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8 REPLIES 8
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Agent

Hi, Yomps. We'd be happy to help you. Please send us a private message with the account phone number, pin code, IMEI, and the SIM card number.

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Enthusiast

Hey, thank you I got it solved now! 🙂

Groupie

Just ordered the iPhone 11, tried to activate it today and it says not eligible?
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Agent

Sorry to hear about this, Paytonmix. Where did you purchase the phone? 

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Groupie

From boost Mobile website.
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Agent

Can you please send us a DM so we can take a closer look?

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tried swapping devices and now neither phone can call, text, or use data. how can i fix this?
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Agent

Hello, @phantom123xyz. We definitely want to look into this for you. Please, send us a private message with your phone number, PIN, the IMEI, and the numbers on the SIM card of the new device.