Not Letting Me Activate Phone

Go to solution
Highlighted
Enthusiast

Not Letting Me Activate Phone

Hi, a few days ago I ordered a new iphone XR from the boost site and it arrived today. I just tried to activate it online but it's giving me the error saying device is not eligible to swap. 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Agent

Re: Not Letting Me Activate Phone

Hi, Yomps. We'd be happy to help you. Please send us a private message with the account phone number, pin code, IMEI, and the SIM card number.

View solution in original post

6 REPLIES 6
Highlighted
Agent

Re: Not Letting Me Activate Phone

Hi, Yomps. We'd be happy to help you. Please send us a private message with the account phone number, pin code, IMEI, and the SIM card number.

View solution in original post

Highlighted
Enthusiast

Re: Not Letting Me Activate Phone

Hey, thank you I got it solved now! 🙂

Highlighted
Groupie

Re: Not Letting Me Activate Phone

Just ordered the iPhone 11, tried to activate it today and it says not eligible?
Highlighted
Agent

Re: Not Letting Me Activate Phone

Sorry to hear about this, Paytonmix. Where did you purchase the phone? 

Highlighted
Groupie

Re: Not Letting Me Activate Phone

From boost Mobile website.
Highlighted
Agent

Re: Not Letting Me Activate Phone

Can you please send us a DM so we can take a closer look?