I recently upgraded from an iPhone 5S to an iPhone XR. Since then, visual voicemail is MIA. I found this article:
However, at step 3 I just see a box that says "Call Voicemail". If my account has been DE-provisioned for visual voicemail, how do I re-provision it?
We understand. The Visual voicemail works along with your standard voicemail. All of our accounts include the voicemail and it can not be removed. Once you call the voicemail using the number 1 on your keypad, you can verify if your voicemail is accessible. If your standard voicemail is working properly, next you would have to check the subscription to the Visual Voicemail from the settings within the voicemail app. Did you mean that your new phone does not have the visual voicemail installed, or that it is not working as it should?
I see. Unfortunately, Not all services may work with unlocked phones, including domestic roaming, hotspot, MMS, some browsers, or eCare applications (such as the Virgin mobile app, or the visual voicemail). At the moment we are unable to install our apps on unlocked devices, even though some may download them automatically.