No service on iphone 6

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Enthusiast

No service on iphone 6

my iphone 6 showes no service

 

on going issues

 

(08/18/2018)

 

switched from metro PCS to boost 3 lines of service all with new Boost mobile iphone 6 

 

Left store with 2 phones instead

got home and phones will not work have to go out of town no time to go back phones dont work for 10 days 

 

(08/28/2018)

 

Return to store where i was told everything is up and running 

Phones still dont work

called customer service representative gets phones to work

 

I cannot let me dial 611 to get assistance

This happens everyday.

I have been into boost store to get help and they call customer service 

I contacted boost customer service from a store and requested to have new sim card mailed advised 3-5 days 

Never received sim card

requested another sim card 

never received card 

went to boost store again no service 

 

(01/05/2019)

 

Broke down on interstate went to call for help ......No service... tried calling 611 call failed. after 2 hours of removing and reinserting sim 

resetting network settings on phone 

dialing ##873283# when i press to call in will not go through

dialing ##25327# says resetting subscriber settings 

i press ok then nothing happens

 

(01/06/2019)

woke up to phone stating no service 

called boost was hung up on 

called again no resolution 

created this listing ........

6 REPLIES 6
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Agent

So sorry to hear that, Chaley339. We definitely want to look into this for you. Can you please send us a private message with your phone number, PIN, and full address so we can do some investigating?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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Enthusiast

Update sent boost info requested
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Agent

Thank you! We've replied to your private message. Please check your inbox.

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Enthusiast

Let me guess........the customer service representative that was working with me went home????
So me not having a cell phone because BOOST MOBILE SERVICE SUCKS isn’t a problem or a concern at all apparently
So MY messages will go UNANSWERED until this representatives next shift at work?
Must be rough to operate a company without any conciquences to accepting payments in my area for 4 G services since August of 2018 when it hasn’t been available according to boost mobile.

Yesterday I was stranded on the interstate Alone and couldn’t call for a tow truck because of no service. I was out there for well over 3 hours begging for my phone to at least function enough to call 611 for boost to help fix my phone so I could call to get help.
Normally people would walked I personally have had several back surgeries and currently filing for disability.....
tried flagging a stranger down...... it’s hard to stop at 70 mph so I didn’t get help that way
When I finally was able to call in I was advised to call 911!
Really Boost mobile?
Call 911!!!!????
Did I mention I’m self employed
911 isn’t free and they can’t help me with a tow truck.

I am a self employed 3rd party reseller.
NO DATA= NO. WORK
NO CALLING = NO WORK
NO TEXT= NO WORK
This problem with my phone has been a “BOOST MOBILE KNOWN ISSUE” since November 2018!
I have been reporting this since
August 2018
When I became a boost customer.

It is impossible for me to complete ANY part of my job without service....
After a month of the being a regular “KNOWN ISSUE” I requested a RESOLUTION..... that’s all I have ever wanted.
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Enthusiast

Still having same issue
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Agent

We’re looking into this! Your patience in the meantime is definitely appreciated.