Hi there, @natalielopes! Thank you for letting us know about this. Definitely want to help you with this. Please send us a Private Message with your phone number, PIN and address so we can take a look.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey there @Lynn420Mac We apologize for the inconvenience. Would you please be so kind to send us a Private Message, so we can further assist you?
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".