No SIM?

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No SIM?

Bought an iPhone XR from virgin mobile's website and have an unlimited data plan with them. Phone has been working fine since the purchase around a week ago. Until today, when I look at my lock screen and it says NO SIM CARD. I check my account on the virgin mobile website and it looked like the photo I attached... no idea what is happening rn. virgin mobile down.PNG

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Agent

Re: No SIM?

Hello, klice315! We are sorry about the issues you're having. We'd like to look into this for you. Can you send us a private message with your phone number and pin code to verify your account?

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Agent

Re: No SIM?

Hello, klice315! We are sorry about the issues you're having. We'd like to look into this for you. Can you send us a private message with your phone number and pin code to verify your account?

View solution in original post

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Re: No SIM?

Hello,
I am having the same problem on an iPhone 6- I took it to an apple sttore and they said the problem is with the SIM card, not the device. Is it possible to have this issue resolved at a sprint store? I cannot make phone calls to customer service without the sim.
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Agent

Re: No SIM?

Hello, Nhill1990. We are sorry about the issues you're having. We'll be happy to assist you with that. Can you send us a private message with your phone number and pin code to verify your account? Thanks.

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Agent

Re: No SIM?

We have replied to your private message, Nhill1990. Please check your inbox. Thanks.

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Re: No SIM?

I'm having the same issue NO SIM. Where is the solution?

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Re: No SIM?

The simple fix that worked for me was to just remove and reinsert the SIM card.

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Agent

Re: No SIM?

Hi there, @demthompson! Please, send us a private message with more details about the issue to further investigate. 

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Re: No SIM?

How do I send a private message?

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Agent

Re: No SIM?

Hi, @demthompson. You can click on my profile and choose the option "Send this user a private message".