Hi there, @Brianbw! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, ICCID/SIM card number, and your address to further investigate.
So sorry to hear about this experience, Jjessyylopez. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.