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New sim card to change phones

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Not applicable

New sim card to change phones

Hey there, I just got off the phone with customer support and they told me that it was necessary for me to get a new SIM card to transfer from an iPhone 7plus to an iPhone 8 due to the previous sim being incompatible. I was just wondering why is this necessary as both models use the same type of SIM card, and I wanted to confirm that it’d be possible to buy a SIM card at the Apple store as that’s where they told me I could get one in person

thanks

1 REPLY 1
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Agent

Re: New sim card to change phones

Hi thee, @2Psv1. Thanks for reaching out. Is the new phone unlocked?