New phone not "eligible for swap"

Highlighted

New phone not "eligible for swap"

I got an iPhone 6 plus from my brother today. I tried activating it online but got the message that it was not eligible for swap. So I called a number for assistance and anytime I entered the IMEI or MEID it says the number is unrecognizable. Am I doing something wrong? 

1 REPLY 1
Agent

Re: New phone not "eligible for swap"

That's strange. Please, send us a private message with your phone number, PIN code, MEID number, and UICC/SIM card number to further investigate.