Hi, I just purchased a brand new unlocked iPhone XS Max from the Apple Store. I put my current Boost SIM in, got the "SIM is locked" message, and tried to activate the new device using the IMEI on your website. I got the "This device is not eligible for swap" message. I tried calling your customer service number, and for some reason they forwarded me to Apple Care, who told me that this is a carrier issue. HELP????
I called the number and I'm getting conflicting information. I was told that they can't help me over the phone and I would need to visit a Boost store. Is there something specific I need to tell the customer care rep on the phone to get them to send me a new SIM?
If they told you that you will need to visit a Boost Mobile store, the SIM card for that device is currently out of stock. We recommend contacting your nearest Boost Mobile store for assistance.
Hi, ruby8380! Unfortunately, you'll need to contact customer service to get the SIM card activated. You can either call 1-888-266-7848, or send us a Private Message and will be able to assist you as well.