Short version: New iPhone 7 plus can’t receive calls. “subscriber you have called is not in service”
Long version: On Monday Aug 24th my iPhone 6 crashed. Wouldn’t turn back on. Till then worked great. I was using it for years anyways so figured time for new phone. Bought iPhone 7 Plus. Have had nothing but problems. First it was programmed (in store by employees) to wrong towers and I had no service at home. After 4 trips to the store they reprogrammed it to towers near my home only after I paid another activation fee (I didn’t program it to wrong Towers to begin with, why did I have to pay again?). Anyhow, now I can make calls but not receive them. I’ve called customer service twice. Supposedly my case has be escalated twice. It’s been a week now and still can’t get calls. I can call out, but when someone calls my phone it’s says “subscriber you have called is not in service”
So sorry to hear about this experience, @otrenam. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
Hi! Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you? To send a private message, go to the user profile by clicking on the username and click on "Send this user a Private Message". Thank you. ~AmyM25