New Unlocked Iphone 8 has an IMEI number that is not eligible for BYOD

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New Unlocked Iphone 8 has an IMEI number that is not eligible for BYOD

Just bought an unlocked brand new iPhone 8 (I've been a loyal virgin mobile customer for several years) and I entered the IMEI number into the Bring your Device search in order to buy the SIM card.  I received a message that says "Sorry, only iPhone models 5S and newer are eligible for transfer."  This is a brand new iPhone 8 and has not been used with any other carrier and is definitely a newer version than iphone model 5S so this message does not make sense.  What should I do?  Please help! 

3 REPLIES 3
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Agent

Re: New Unlocked Iphone 8 has an IMEI number that is not eligible for BYOD

Good day, @Nicoleiphone2 We'll be more than happy to assist you. Would you please be so kind to send us a Private Message, so we can further assist you? 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

~JoyP.

~ Joy P.
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Re: New Unlocked Iphone 8 has an IMEI number that is not eligible for BYOD

just sent private message

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Agent

Re: New Unlocked Iphone 8 has an IMEI number that is not eligible for BYOD

Thank you @Nicoleiphone2. We have replied to your private message.