Need to activate voiceover LTE and shortcode messaging

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Need to activate voiceover LTE and shortcode messaging

can't activate iMessage on my phone, went through their support teams and they said I need to activate voiceover LTE and shortcode messaging, since no SMS appears in my settings. tried calling you guys, but I only have the one phone, and they said I needed to call from another. So...here I am.  

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Hey there! I'd be happy to help you. Please send me a Private Message with your phone number and PIN to further assist you.