Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Please send us a private message with your phone number and pin code to assist you with this.
Hi. I'm planning to travel outside the US and will be using a different sim card while abroad. How do I request to have my iPhone unlocked?
Hello! If you want to use one of our phones with a different service, it needs to meet some requirements to be unlocked. The phone must be active for at least 12 months on the account, not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked. If you meet the requirements, let us know.
@NCman31 To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.
Thanks for your reply. I had my boost account more than a year and it's never been reported as lost or stolen. I bought the phone from the Boost counter in 2017. I'm requesting for the unlocking service so I can use it when I travel in Asia. How do I send this request?
Hi there, @Pltr1407! Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the device that you would like to unlock, and your email address to further assist you.