Need help swapping phone to unlocked iPhone XR from Apple

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Groupie

Need help swapping phone to unlocked iPhone XR from Apple

I purchased an unlocked iPhone XR from the Apple store today (it came with a Boost/Virgin/Sprint SIM card).  When I enter the Serial number t Boost online in the swap phones area, it says that the serial number cannot be swapped. Please help!  Thanks.

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Agent

@ca7, we recommend you contact customer support at 1-888-266-7848, so they can see if they are able to swap the phone for you.

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Agent

Hello ca7, lets get you sorted out.  Did you verify if the phone was compatible on our website, if not please do in the link below:

 

https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone

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Groupie
Groupie

Hi Tabitha, Thanks for responding. When I do that it say "something went wrong on our end" so I don't get an answer.

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Agent

@ca7, we recommend you contact customer support at 1-888-266-7848, so they can see if they are able to swap the phone for you.

View solution in original post