Need help swapping phone to unlocked iPhone XR from Apple

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ca7 Groupie
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Need help swapping phone to unlocked iPhone XR from Apple

I purchased an unlocked iPhone XR from the Apple store today (it came with a Boost/Virgin/Sprint SIM card).  When I enter the Serial number t Boost online in the swap phones area, it says that the serial number cannot be swapped. Please help!  Thanks.

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Re: Need help swapping phone to unlocked iPhone XR from Apple

@ca7, we recommend you contact customer support at 1-888-266-7848, so they can see if they are able to swap the phone for you.

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Agent

Re: Need help swapping phone to unlocked iPhone XR from Apple

Hello ca7, lets get you sorted out.  Did you verify if the phone was compatible on our website, if not please do in the link below:

 

https://activate.boostmobile.com/bring-your-phone?intnav=TopNav:Phones:BringYourPhone

ca7 Groupie
Groupie

Re: Need help swapping phone to unlocked iPhone XR from Apple

Hi Tabitha, Thanks for responding. When I do that it say "something went wrong on our end" so I don't get an answer.

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Agent

Re: Need help swapping phone to unlocked iPhone XR from Apple

@ca7, we recommend you contact customer support at 1-888-266-7848, so they can see if they are able to swap the phone for you.

View solution in original post