At first was service interrupted I payed $50 each have two lines asked for a family plan had to pay $10 more and now it's still not working correctly
Solved! Go to Solution.
In that case you may not have verified your account through email. Make sure that you stay logged in when accessing an agent's profile to see the option. A verification email is sent when you create your account. You can check your email for instructions on how to verify your account and set up your inbox. Once the process is completed, you should be able to select the option to send a private message.
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You can send a private message by clicking on my name, then selecting the message option from the profile page.