Need 6 digit PIN to finish activation

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Need 6 digit PIN to finish activation

I ordered a SIM card and I'm trying to finish activating. I need a 6 digit PIN that I never got, and my date of birth is not being recognized. How can I get the 6 digit PIN to finish activating? 

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Agent

Hey there @jt101. If you're activating a new line you should be creating a new pin number. Would you please send us a private message so, we can further assist you? 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~JoyP.

~ Joy P.

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Agent

Hey there @jt101. If you're activating a new line you should be creating a new pin number. Would you please send us a private message so, we can further assist you? 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~JoyP.

~ Joy P.

View solution in original post

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I ordered a SIM card and I'm trying to finish activating. I need a 6 digit PIN that I never got, and my date of birth is not being recognized. How can I get the 6 digit PIN to finish activating? 

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Agent

Hey there, @tfouch12. Thanks for stopping by. To assist you, please send us a private message with the IMEI of the phone you're trying to activate and the SIM card numbers.

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".

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I am having this same issue...

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Agent

Hey there, @mxc1992! Thanks for contacting us. Please send us a private message to better assist you. We'll do our very best to help!