My order says it has been delivered but I haven't received the phone

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Newbie

My order says it has been delivered but I haven't received the phone

I recently ordered a new iPhone XR and I was super excited to see my order had arrived early VIA FedEx. It says it was left at my doorstep with no signature required. I went out and no item was outside my door, I went to my apartment complex office and they didn't have it, so I checked around my building and the building next to mine and no package. I have contacted FedEx and they filed my claim. I contact Boost CS and they give me UPS tracking number that brings up nothing and I'm very confused. I don't want to make payments on a phone I never received in the first place. 

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Hey there, bkat97! Please send me a private message with your phone number, PIN number and order number. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".