LTE connection problems

Highlighted
Newbie

LTE connection problems

So I have a problem where when I’m not on the WiFi my data works fine but I only have two bars. When I connect to the WiFi on my phone nothing loads I still only have two bars of connection and full WiFi signal. I have tested the WiFi on a phone that has no data and no carrier the WiFi works on that phone and on other devices. I also have restart my phone still only two bars of LTE and the WiFi still won’t work on my phone. Any help would be greatly appreciated
1 REPLY 1
Highlighted
Agent

Hello, Rgarcia! Thank you for contacting us. We're sorry to hear about the problems you're having with your service. Please send us a private message with your phone number and PIN to assist you.