Hello, Calibalyboo. Thanks for stopping by. Just to confirm, are you trying to unlock your phone to use it with a different carrier? If yes, there are some requirements to unlock a device:
-The device has not been reported as lost or stolen. -The device has been active for at least 12 months on the same account. -A payment has been made within the last 90 days. -The device must be powered on and in Sprint coverage with the original SIM card inserted.
If your device complies with these requirements, we'll need to access your account to escalate the request. Can you please send us a private message with your phone number, PIN, and IMEI of the phone?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".