Iphone 8 will not activate - spinning red circle forever

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Iphone 8 will not activate - spinning red circle forever

I just got an Iphone 8 from my brother that he used on Verizon.  I've been trying to swap it in place of my Iphone 6s Plus. When I put in the IMEI or MEID I just get the red spinning circle that won't go anywhere. I click Swap my phone, I enter the MEID and nothing. Am I skipping a step?

2 REPLIES 2

Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 9:00 p.m. CST on weekends. Please send us a private message with the IMEI number to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

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Though it doesn't say it anywhere, if you're an existing customer, you can't swap an unlocked iphone.  You have to buy one from VM...