We understand. Sorry for the misinformation! It takes longer than 48 hours. When returning a phone, first it will take a few days to arrive. Then, when it arrives at our warehouse, it needs to go through a validation process. After the phone has been validated as returned, it can take up to 14 business days for the money to be back on the card (although, after validation it usually takes no longer than 48 hours for our finance team to send the money back, but the banks have their own process before showing the balance on your card).
Altogether, the longer it can take is eight weeks, but if you contacted us and processed an RMA number before sending the phone (which must be written on the outside of the box or envelope where the phone is sent), it usually takes no longer than 14 days as a whole. We remain at your service.